​PRIVACY POLICY

MUFINDI TRAVEL & TOURS

Last Updated: October 10, 2026

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1. INTRODUCTION

Mufindi Travel & Tours (“Mufindi,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We respect your privacy and are dedicated to being open about how we handle your data. Please read this policy carefully to understand our practices.

 

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you enquire, book, or contact us, we may collect:

• Contact Information: name, email address, mailing address, phone number and WhatsApp number

• Booking Information: travel dates, destination and itinerary preferences, accommodation preferences, dietary requirements, special needs

• Payment Information: credit card details or banking information, where needed to process a transaction

• Identity Information: passport details and identification documents, as required for park entry, flights and accommodation bookings

• Travel Documentation: visa information and travel insurance details

• Communication Records: enquiries, feedback, testimonials and correspondence with our team

• Health Information: medical conditions, mobility needs or disabilities that may affect your safari, provided voluntarily for your safety and comfort

• Demographic Information: nationality, language preferences and gender

 

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type and version, operating system

• Usage Data: pages visited, date and time of visits, time spent on pages, referral sources

• Device Information: type of device used to access our website

• Location Information: general geographic location based on IP address

 

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These may include:

• Essential Cookies: required for the website to work

• Analytical/Performance Cookies: to understand how visitors use our website

• Functionality Cookies: to remember your preferences

• Targeting Cookies: to record your visit, the pages you view and the links you follow

You can manage cookie preferences through your browser settings.

 

2.4 Messaging Platforms

If you contact us through WhatsApp, email or social media, we receive the information you share there. These platforms have their own privacy practices, and we encourage you to read them. Please avoid sending sensitive information, such as full card numbers, through messaging apps; we will direct you to a secure method instead.

 

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

• To respond to your enquiries and design your itinerary

• To process your safari bookings and requests

• To tailor your trip to your preferences

• To coordinate with third-party providers such as lodges, camps, parks, airlines and transport companies

• To communicate important travel information and updates

• To provide customer support before, during and after your trip

 

3.2 Business Operations

• To process payments and manage financial records

• To maintain business records and meet regulatory requirements

• To improve our services and develop new tours and packages

• To analyse usage patterns and improve website performance

• To keep our systems secure and prevent fraud

 

3.3 Marketing and Communications

• To send you newsletters and promotional material, with your consent

• To tell you about new itineraries, offers and events

• To ask for feedback about your experience

• To share your testimonials, with your permission

 

4. LEGAL BASIS FOR PROCESSING

We process your personal information on the following grounds:

• Contract Performance: where processing is necessary to deliver the services you have requested

• Legitimate Interests: where processing serves our legitimate business interests and does not override your rights

• Legal Compliance: to comply with applicable laws and regulations

• Consent: where you have given explicit consent for a specific purpose

• Vital Interests: in rare cases, to protect your life or someone else’s

 

5. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share it with:

 

5.1 Service Providers

• Accommodation providers (hotels, lodges and camps)

• Transport providers (drivers, transfer companies, domestic airlines and charter operators)

• National park and conservation authorities

• Payment processors

• Website, hosting and IT service providers

 

5.2 Legal Requirements

• Government and immigration authorities when required by law

• Tax authorities for compliance purposes

• Law enforcement agencies when legally required

 

5.3 Business Transfers

• In connection with a merger, acquisition or sale of business assets

We require all third parties to respect the security of your personal information and handle it in line with applicable laws.

 

6. INTERNATIONAL TRANSFERS

As a Tanzania-based company serving travellers from around the world, we may transfer your data across borders, for example to partners in other countries or to international service providers. Where we do so, we put appropriate safeguards in place in line with applicable data protection laws.

 

7. DATA SECURITY

We use appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data

• Secure network infrastructure

• Regular security reviews

• Staff awareness of data protection

• Access controls and authentication procedures

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

 

8. DATA RETENTION

We keep your personal information only as long as necessary for the purposes it was collected, including:

• The length of our relationship with you

• The period needed to deliver your services

• Legal, tax and regulatory requirements

• Legitimate business purposes

 

9. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

• Access: request a copy of your personal data

• Correction: ask us to correct inaccurate data

• Erasure: ask us to delete your data in certain circumstances

• Restriction: ask us to limit how we use your data

• Data Portability: ask for your data to be transferred to another provider

• Objection: object to processing based on legitimate interests

• Withdraw Consent: withdraw consent you have previously given

To exercise any of these rights, please contact us using the details in Section 13.

 

10. MARKETING COMMUNICATIONS

You can opt out of marketing messages at any time by:

• Clicking the “unsubscribe” link in our emails

• Contacting us directly with your request

Even if you opt out, we may still contact you about your booking or other important service-related matters.

 

11. CHILDREN’S PRIVACY

Our website and enquiry services are not directed at people under 18. We do not knowingly collect personal information from children through our website. When a booking includes children travelling with a parent or guardian, we collect only the details needed to arrange the trip, and we expect them to be provided by the adult making the booking. If you believe we have collected a child’s information in error, please contact us immediately.

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time for legal, operational or regulatory reasons. The updated policy will be posted on our website with a revised “Last Updated” date, and we will tell you directly about significant changes where possible.

 

13. CONTACT US

If you have questions, concerns or requests about this Privacy Policy or how we handle your data, please contact us at:

Mufindi Travel & Tours
Email: info@mufinditraveltours.com
Phone/WhatsApp: (+255) 654 324 154
Address: [insert registered business address]

 

14. COMPLAINTS

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Thank you for trusting Mufindi Travel & Tours with your personal information. We are committed to giving you an exceptional journey while respecting and protecting your privacy.